Privacy Policy
Effective Date
July 13, 2026
Introduction
Get Care at Home respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information about our services, apply for employment, or otherwise communicate with us online. For purposes of this Privacy Policy, “Get Care at Home,” “we,” “us,” and “our” refer to Get Care at Home. “You” refers to any person who visits or uses our website.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Mailing address
- Preferred method of contact
- Information about your care needs or the care needs of another person
- General information about health conditions, mobility, memory loss, dementia, daily routines, supervision needs, or requested services
- Information submitted through consultation, referral, intake, employment, caregiver, or contact forms
- Employment history, qualifications, availability, certifications, references, and other job application information
- Communications you send to us
- Payment or billing information when applicable
Please do not submit Social Security numbers, financial account passwords, medical records, or other highly sensitive information through a general website contact form unless we have specifically provided a secure method for doing so.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information may include:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages viewed
- Links clicked
- Date and time of visits
- Referring website
- Website activity and interaction information
We may use this information to operate the website, understand how visitors use it, improve website performance, prevent fraud, and measure the effectiveness of our outreach.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, support website functions, understand website traffic, and improve the visitor experience. Third-party services, such as website hosting providers, analytics providers, scheduling tools, embedded videos, social media platforms, or advertising services, may also place cookies or collect information through our website. You may adjust your browser settings to limit or block cookies. Some website features may not work properly when cookies are disabled.
4. How We Use Information
We may use personal information to:
- Respond to questions and consultation requests
- Determine whether our non-medical home care services may be appropriate
- Schedule assessments, calls, or appointments
- Prepare service proposals or care-related recommendations
- Communicate with clients, prospective clients, family members, representatives, caregivers, referral partners, and applicants
- Process employment and caregiver applications
- Manage client and caregiver relationships
- Provide requested services
- Process payments and maintain business records
- Improve our website, services, training, and operations
- Send service updates, educational information, newsletters, or marketing communications when permitted
- Protect our clients, employees, caregivers, business, and website
- Comply with legal, licensing, insurance, contractual, and regulatory requirements
- Establish, exercise, or defend legal claims
5. Information Concerning Another Person
You may provide information about a family member, client, prospective client, or another person when requesting services. By providing another person’s information, you represent that you are authorized to provide the information or that you have a legitimate reason to contact us concerning that person’s care. We may ask for additional authorization before discussing services, health information, scheduling, or other private matters.
6. Health and Care Information
Get Care at Home provides non-medical home care. Information you submit about a person’s health, disability, dementia, mobility, medications, safety risks, or daily care needs may be sensitive. We use this information to respond to inquiries, evaluate service needs, coordinate non-medical care, maintain safety, and satisfy legal or contractual obligations. A general website inquiry is not a secure method for submitting extensive medical information. Please provide only the information reasonably needed for us to respond to your request. Get Care at Home may not be a “covered entity” under the federal Health Insurance Portability and Accountability Act in every circumstance. Nothing in this Privacy Policy should be interpreted as a representation that all information submitted through this website is governed by HIPAA. When HIPAA or another health privacy law applies to a particular relationship or transaction, we will handle the information as required by applicable law.
7. How We Disclose Information
We may disclose personal information to:
- Employees, administrators, caregivers, contractors, and representatives who need the information to perform their duties
- Website hosting, email, telephone, scheduling, customer management, payroll, payment, analytics, security, and information technology providers
- Professional advisers, including attorneys, accountants, insurers, auditors, and consultants
- Referral partners or care-related organizations when you request or authorize the disclosure
- Government, licensing, regulatory, law enforcement, or judicial authorities when required by law
- A successor organization in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business
- Other parties when you direct or authorize us to share the information
We may also disclose information when reasonably necessary to protect a person from harm, investigate suspected fraud, enforce our agreements, protect our rights, or comply with legal process.
8. Sale or Sharing of Personal Information
Get Care at Home does not sell personal information for money. Some website analytics or advertising technologies may be considered “sharing” or targeted advertising under certain privacy laws, depending on how those technologies are configured. Where required by applicable law, we will provide a method for eligible consumers to opt out of the sale or sharing of personal information.
9. California Privacy Rights
California law may provide residents with certain rights concerning their personal information. Depending on the law that applies to Get Care at Home and the nature of the information, these rights may include the right to:
- Know what personal information is collected, used, disclosed, sold, or shared
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal exceptions
- Opt out of the sale or sharing of personal information
- Limit certain uses of sensitive personal information
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights
Some rights apply only to businesses that meet specific statutory requirements. We may also retain information when permitted or required for legal, safety, licensing, employment, tax, contractual, fraud-prevention, or recordkeeping purposes. To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request. An authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.
10. Employment and Caregiver Applicants
When you apply to work with us, we may collect information concerning your:
- Identity and contact information
- Employment and education history
- Professional licenses and certifications
- Availability and scheduling preferences
- References
- Driving record or vehicle information when relevant
- Background-check eligibility and authorization
- Work authorization
- Training and qualifications
Application information may be used to evaluate your candidacy, conduct legally permitted screenings, communicate with you, manage onboarding, meet licensing requirements, and maintain employment records. Submitting an application does not create an employment relationship or guarantee an interview, assignment, or offer of employment.
11. Email and Text Communications
When you provide an email address or telephone number, we may use it to respond to your inquiry and communicate about requested services. When you separately consent to receive promotional text messages, we may send marketing or informational messages to the number provided. Consent to receive marketing texts is not a condition of purchasing services. Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting us directly. You may unsubscribe from promotional emails by using the unsubscribe link in the email or contacting us. We may continue to send non-promotional communications concerning existing services, billing, scheduling, safety, employment, or legal matters.
12. Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, email, electronic system, or method of data transmission is completely secure. We cannot guarantee that information transmitted through the website will never be accessed, lost, misused, or disclosed without authorization.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your request
- Provide or administer services
- Manage employment and caregiver records
- Maintain business and financial records
- Comply with licensing, insurance, contractual, tax, and legal obligations
- Resolve disputes
- Enforce agreements
- Protect clients and the business
Retention periods vary based on the type of information and the reason it was collected.
14. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information online directly from children under 13. A parent, guardian, or authorized representative may provide information concerning a minor when requesting care or services. Such information should be limited to what is reasonably necessary. Please contact us if you believe a child has submitted personal information to us without proper authorization.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, social media pages, scheduling systems, payment services, or other external resources. We do not control and are not responsible for the privacy, security, accuracy, or content of third-party websites. Your use of third-party services is governed by their own policies and terms.
16. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not one universally accepted method for responding to these signals, our website may not respond to all Do Not Track signals. Where required by applicable law, we will process legally recognized browser-based opt-out preference signals.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after an updated policy is posted means that the updated policy will apply to information collected after its effective date, to the extent permitted by law.
18. Contact Us
Questions, privacy requests, and concerns may be directed to:
Get Care at Home
Citrus Heights, California
Phone: 279-782-1465
Email: care@getcareathome.net
Website: getcareathome.net
